Terms & Conditions

1.Our services

We provide digital marketing services including search engine optimisation (SEO), Google Ads and Meta Ads management, social media marketing, content and branding, website design and development, conversion optimisation, and analytics and reporting.

• The exact scope, deliverables and timelines for your project are set out in the proposal, quotation or agreement we share with you.
• Work outside that agreed scope is treated as additional work and is quoted separately before we start it.
• Any change to the scope should be agreed in writing, including by email or WhatsApp.

2.Quotes, fees and payment

• Our fees, billing cycle and payment due dates are those stated in your proposal or invoice.
• Applicable taxes, such as GST, are charged in addition to our fees unless the quote says otherwise.
• If a payment is overdue, we may pause work on your account until it is cleared, after letting you know.
• Fees for work already completed remain payable even if a project is paused or ended early.

3.Advertising spend

Advertising budgets for platforms such as Google, Meta (Facebook and Instagram) and others are separate from our management fees. Unless agreed otherwise, ad spend is paid by you directly to the platform. Each platform sets its own policies, approval processes and billing rules; ad approvals, account suspensions and policy decisions made by these platforms are outside our control.

4.Your responsibilities

• Provide accurate business information, timely feedback and approvals.
• Give us the access we need to the accounts, websites and tools involved in the work.
• Make sure you have the rights to any logos, images, videos, text and other materials you share with us.
• Make sure your products, services, offers and claims comply with applicable laws and platform policies.

Delays in information, approvals or access may affect timelines and results.

5.Results

We plan every campaign carefully and report honestly on its performance. However, search rankings, website traffic, leads, sales and return on ad spend depend on many factors outside our control, including platform algorithms, competition, market conditions and your own sales process. We do not guarantee specific rankings, numbers of leads, sales or financial results. Any figures shared in proposals or reports are estimates or past performance, not promises.

6.Approvals, content and intellectual property

• Content, creatives and campaigns are published after your approval. Once approved, you are responsible for the final content.
• On full payment for a deliverable, ownership of the final deliverables created specifically for you, such as designs, copy and website files, passes to you.
• We keep ownership of our own methods, templates, tools, know-how and any pre-existing materials we use to deliver the work.
• Stock images, fonts, plugins and third-party tools are subject to their own licences.
• With your permission, we may mention you as a client or show our work for you in our portfolio.

7.Account ownership and access

We recommend that your Google Ads, Meta Business, Google Analytics, Google Business Profile, domain and hosting accounts are owned by your business, with us added as a user. When our engagement ends, we will hand over any access and assets that belong to you and remove our access on request.

8.Confidentiality

We keep your business information, data and account access confidential and use them only to deliver our services. We expect you to keep our proposals, pricing and working methods confidential as well. This does not apply to information that is already public or that must be disclosed by law.

9.Third-party platforms and tools

Our work relies on third-party platforms such as Google, Meta, WhatsApp, hosting providers and software tools. We are not responsible for outages, policy changes, data loss or other issues caused by these third parties, though we will help you resolve them where we reasonably can.

10.Use of this website

• The content on this website is for general information only and is not professional, legal or financial advice.
• You may not copy, reproduce or reuse our website content, designs or materials without our written permission.
• You must not misuse the website, including attempting to hack it, send spam through our forms or chat, or disrupt its operation.
• Links to other websites are provided for convenience; we are not responsible for their content.

11.Limitation of liability

To the extent permitted by law, we are not liable for any indirect or consequential loss, including loss of profit, revenue, data or business opportunity, arising from our website or services. Our total liability for any claim relating to our services will not exceed the fees you paid us for the specific service that the claim relates to.

12.Ending our engagement

Either party may end the engagement as set out in your proposal or agreement. If no notice period is stated, either party may end it by giving written notice. Fees for work completed up to the end date remain payable, and we will hand over the assets and access that belong to you.

13.Privacy

How we collect and use personal information is explained in our Privacy Policy.

14.Governing law

These Terms are governed by the laws of India. Any dispute will first be discussed in good faith, and if it cannot be resolved, it will be subject to the jurisdiction of the courts in Tamil Nadu.

15.Changes to these terms

We may update these Terms from time to time. The latest version will always be on this page, with the date it was last updated at the top. Continued use of our website or services after an update means you accept the revised Terms.

16.Contact us

For any question about these Terms, contact PS Digital Marketing at psdigimarketing15@gmail.com or +91 93613 55829 (Monday to Saturday, 10:00 to 19:00 IST).