Privacy Policy

1.Who we are

PS Digital Marketing is a digital marketing agency working from Trichy, Madurai and Mannargudi in Tamil Nadu, India. For the purposes of this policy, we are the business responsible for the personal information described below.

• Email: psdigimarketing15@gmail.com
• Phone / WhatsApp: +91 93613 55829

2.Information we collect

2.1 Information you give us

• Enquiry and growth audit forms: your name, business name, email address, phone number, website and what you need help with.
• Website chat assistant: your name, phone number, business name or website, the service you are interested in, and the page you were on when you sent the request.
• Direct communication: anything you share when you call, email or message us on WhatsApp.
• Client work: if you become a client, the business details, account access and reports needed to deliver the services you hire us for.

2.2 Information collected automatically

• Usage data: pages visited, time on page, links clicked, referring website, device type, browser and approximate location, collected through cookies and similar technologies (see section 5).
• Technical data: your IP address is used briefly to protect our forms and chat from spam and abuse. For the chat assistant it is stored only in a scrambled (hashed) form for up to one hour.

We do not ask for, and you should not send us, sensitive information such as bank or card details, government ID numbers or health information through this website.

3.How we use your information

• To reply to your enquiry, call you back and prepare your free growth audit.
• To deliver, manage and report on the services you hire us for.
• To understand how visitors use our website so we can improve it.
• To keep our website, forms and chat secure and free from spam.
• To meet legal, tax and accounting obligations.

We will only send you marketing messages if you have asked for them or agreed to receive them, and you can opt out at any time.

4.Who we share it with

We do not sell or rent your personal information. We share it only with service providers that help us run this website and our business, and only as much as they need:

• Website hosting and email providers that store our website, enquiries and messages.
• Google (Google Tag Manager and Google Analytics) to measure website traffic.
• Meta / WhatsApp, when you choose to message us on WhatsApp.
• Advertising platforms such as Google Ads and Meta Ads, only when you are our client and the work requires it.

We may also disclose information if required by law, a court order or a government authority, or to protect our rights and the safety of others.

5.Cookies and analytics

Cookies are small files stored in your browser. We use them to keep the website working properly and to understand, in aggregate, how people use it. Our analytics tools may set cookies that record which pages you visit and how you arrived at our site.

You can block or delete cookies in your browser settings at any time. The website will still work, though some features may not. To opt out of Google Analytics across all websites, you can use the Google Analytics opt-out browser add-on.

6.How long we keep it

We keep enquiry and chat details only for as long as we need them to respond to you and manage our relationship with you. Client records are kept for the duration of our engagement and afterwards only as long as required for legal, tax or accounting purposes. After that, we delete or anonymise them.

7.How we protect it

We use reasonable technical and organisational measures to protect your information, including secure (HTTPS) connections, restricted access to our website administration, and spam protection on our forms and chat. No method of transmission over the internet is completely secure, but we work to protect your information and act quickly if something goes wrong.

8.Your rights

Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you can ask us to:

• tell you what personal information we hold about you;
• correct or update information that is inaccurate or incomplete;
• delete your information when we no longer need it;
• withdraw any consent you have given us; and
• address a grievance about how we have handled your information.

To make a request, email psdigimarketing15@gmail.com with the subject "Privacy request". We may ask you to confirm your identity before acting on it, and we will respond within a reasonable time.

9.Links to other websites

Our website links to other sites and apps, such as our social media pages and WhatsApp. Their privacy practices are their own, so please read their policies when you visit them.

10.Children

Our website and services are meant for businesses and adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has shared information with us, contact us and we will delete it.

11.Changes to this policy

We may update this policy when our website, services or the law change. The latest version will always be on this page, with the date it was last updated at the top.

12.Contact us

For any question about this policy or your personal information, contact PS Digital Marketing at psdigimarketing15@gmail.com or +91 93613 55829 (Monday to Saturday, 10:00 to 19:00 IST).